Let me start with a simple question: If I send you an email how do you know that you haven't received it?
I send emails from a number of different email accounts, both personal and business, and have learnt, only recently, that there are people with @btinternet.com accounts that are not receiving mail from me. It is only later when it has become apparent that they should have had an email that they realise they haven't. After a little research and a conversation with the btinternet.com support desk that the reason starts to become clear.
I understand that if an email sent to a btinternet.com account is "from" an account that is not in the recipient's address book it is very likely that it will be stored in a central, server based Spam folder and not downloaded to the email client. It is the account holder's responsibility to check this server based folder and retrieve any mail that is not spam, educating the spam filter in the process. It is only when an email client, Outlook, Eudora, Thunderbird for example is used so using the webmail facility avoids this issue.
I agree that spam is the bane of our online lives and that BTInternet/Yahoo are striving to block it, but surely there must be a better way? Because if an email enquiry is sent to me and I reply, the chances are you will not get the reply without going through this process because it is very unlikely that you will have added me to your address book when sending the enquiry.
So, a message to my customers on btinternet.com, check your server spam folder and add me to your address book please!
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